On extremely rare occasions, supplier cancellations can occur due to unforeseen circumstances such as extreme weather conditions or equipment malfunction.
All bookings on Togather come with protection as standard. In the rare event of a supplier cancellation, bookings are entitled to a full refund. If you find that that you need to book a new supplier, our team are still on hand to help you but this won't take priority over new enquiries coming in through the platform.
If you've chosen to pay in monthly instalments, the refund amount will equate to the sum you have paid up until the date the supplier cancels.
Togather Protect Plus
Togather Protect Plus is an optional protection upgrade which gives assurance that a replacement supplier will be found and your event will go ahead without you having to do anything. Our team will be on hand and make every effort to find the best relevant replacements from our supplier list to ensure someone is found.
This option can be paid for in monthly instalments or in full as per the normal payment options of our platform.
As with Togather Protect, if you have chosen to pay in monthly instalments, the refund amount will equate to the sum you have paid up until the date the supplier cancels.
With Togather Protect Plus:
Instant support: Dedicated Event Expert phone support to find you a replacement supplier as quickly as possible
Replacement guarantee: If a supplier cancels, we'll find a replacement supplier of an equal or better standard, so you can relax knowing your event will go ahead undisrupted.
We'll cover the cost: If the replacement supplier is more expensive, we'll cover the difference up to 10% of the value of the original booking fee.
With Togather Protect Plus, a replacement supplier will be found by our Event Experts who work closely with our suppliers every day. The team are experts when it comes to our suppliers and they know who's able to take last-minute bookings or bookings outside their typical area.
If you're not completely happy with the replacement supplier on offer, you're entitled to a full refund + £75 cash back.
Who is Togather Protect Plus for?
Cancellation is very rare. You may want to think about this cover in a few scenarios:
Lead time of event - whether it's around the corner or in a years time, it may be worth having the assurance of us to hand to match you with great suppliers with little notice.
Type of Event - Weddings and corporate events tend to bring with them pressure. For the peace of mind ahead of your big day or in fear of leaving clients disappointed, it may be worth the extra layer of protection.
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